What people say
It is vitally important to us that we provide excellent, friendly service to our clients and their friends and families – and that our own staff feel happy and supported in their roles.
We are very proud to be able to share some of the positive comments our clients and staff make about Elite Care at Home.
Rosemary Rattray, Client
“When my mother was diagnosed with terminal metastatic brain cancer, we applied to the council for help with the care that she was going to need.
“Although she was entitled to some funded care, the council didn’t have the resources to provide all of this themselves, so instead they employed Elite Care at Home to fill the gap. I am very grateful for this good turn of fortune, because the difference it made to her final days was immense.
“The council care workers, although they are very caring people and do a good job, are very task-driven – they need to get the job done as quickly as possible. With Elite Care at Home, we knew that the carers would spend the full allotted time with my mother and were happy to undertake any extra tasks they had time for – housework, walking the dog, or just having a chat. It was these little things that made a real difference.
“The council paid for an hour morning and tea-time and half an hour at lunch time, which my mother topped up with another half hour paid from her own funds.
“As my mother’s condition deteriorated, I was impressed by how flexible Elite Care at Home was in responding to her changing needs. The situation might change week by week or even day by day, but I always knew that I only had to make a phone call and I could rest assured that she’d get the extra care she needed.
“The care she received from the staff at Elite Care at Home was second to none. My mother was a very independent and proud woman who valued her privacy. At first I had worried how she would cope with strangers coming into her home.
“When I asked her how she was getting on, she told me that after a couple of days getting used to it, she now really looked forward to the carers arriving. When my mother was first diagnosed with a terminal condition, she was adamant that she wanted to die at home. I am very grateful that she was able to spend her final days at home with the care and support she deserved, thanks to the wonderful care from the Elite Care carers.
“Elite Care at Home always managed to get the right balance of professionalism and friendship in the care they provided. It was always there on the terms my mother wanted rather than being forced upon her, and I know that she was happier and more comfortable as a result.”
Evelyn Tomlin, Client
“I recently had a replacement of my left hip at the Perth Royal Infirmary. The operation went well, but I was quite concerned when I was due to be discharged that I wouldn’t be able to manage on my own at home straight away.
“I don’t have family nearby who can visit on a daily basis, so I arranged for carers from Elite Care at Home to visit in the morning to help me get up and again in the evening to prepare a meal for me.
“The level of care has been excellent and has allowed me to feel comfortable at home while I’m still recovering from what is a major operation. For example, I’m able to take a shower when the carer comes in the evening because I know that there will be someone there to help me should I accidentally fall.
“I’m also pleased with the flexibility that Elite Care at Home can offer – as I’m making improvements in my mobility week by week, I’ve been able to reduce the time that the carers stay for when I feel I don’t need as much support.
“I’m well on the road to full recovery and I think the support of Elite Care at Home has been a great help in this process.”
Norma Anderson, Home Carer
“Since I’ve started working here, I’ve really come to believe that the package provided by Elite Care at Home is unbeatable.
“One of the key reasons for this is the level of communication that goes right across the company – from directors and senior carers through to office staff and junior carers. What that means for our clients is there is 100% consistency in understanding their needs and providing the level of care they require.
“As a carer, it’s also great to know that you have a full support network that is on hand twenty-four hours a day, seven days a week if you need it – it’s only a phone call away.
“It’s a great company to work for and a great company to receive care from – I would recommend it from both perspectives.”
Sheree Milne, Care Assistant
“I’ve been working with Elite Care at Home as a Care Assistant for two years now and it’s definitely a better level of service than other care providers I’ve previously worked for.
“With Elite Care at Home you know that you’re not going to be rushed in caring for your clients and you have the time to be considerate of all their needs.
“It’s also great to know that you always have immediate support should your clients have any problems that need dealing with.
“Just yesterday one of my clients asked me about getting a walking stick to aid her mobility. I told the office staff and today an occupational therapist has already been round to measure her up and make sure she gets what she needs.
“It’s that immediate response and level of care that makes Elite Care at Home different.”
“Thank you for the care and consideration you showed my mother … she would not have been able to remain independent without being able to rely on you.” SB
“You are such a quality company – you always send us someone to suit our needs. Thank you.” MJ
“Thank you to everyone at Elite Care at Home for what was an excellent service – reliable and friendly carers along with sympathetic and understanding voices at the end of the phone and at meetings. You all contributed to my mother’s wishes to stay at home for as long as she could and for that the family are all very grateful.” SP
“I would like to record my deepest gratitude to you and your staff for looking after [name removed] so well over the last few years and for accommodating to our changing requirements.” GI
“I know the work you do isn’t easy, but you make it seem so effortless with your great disposition and friendly smiles.” GPG
“Thank you for the absolutely excellent care you provided for [name removed]. Your staff were totally committed.” RG